Refund policy

RETURNS & REFUNDS

At VitaMovo, we want you and your pet to be happy with your order. This policy explains how to request a return or refund. It does not limit any rights you may have under applicable law.

01

14-Day Returns

You can request a return within 14 calendar days after your order is delivered.

For a change-of-mind return, the item must be unused and in its original condition. Please keep the original packaging and included parts where possible. Contact us before sending an item back so we can provide return instructions.

02

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, email us at contact@vitamovo.com with your order number and a description of the issue. Photos can help us assess it.

We’ll work with you on an appropriate solution, such as a replacement or refund. VitaMovo will cover reasonable return shipping for an item confirmed to have arrived damaged, defective, or incorrect.

03

How to Request a Return

Email contact@vitamovo.com with:

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photos, if the item arrived damaged, defective, or incorrect

Please wait for our return instructions before mailing anything. For change-of-mind returns, the customer is responsible for return shipping. We’ll provide the return address with the instructions.

04

Refunds

After your return arrives and is inspected, we’ll email you about the refund decision. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Original shipping charges, if any, are handled as required by applicable law.

05

Contact

For return or refund questions, email contact@vitamovo.com and include your order number.

VitaMovo LLC
1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801, USA